- Leadership: The actions of formal leaders in an organization (unit) to influence change and excellence in practice, items generally reflect emotionally intelligent leadership
- Culture: The way that 'we do things' in our organizations and work units, items generally reflect a supportive work culture
- Evaluation: The process of using data to assess group/team performance and to achieve outcomes in organizations or units
- Social Capital: The stock of active connections among people. These connections are of three types: bonding, bridging, and linking
- Formal Interactions: Formal exchanges that occur between individuals working within an organization (unit) through scheduled activities that can promote the transfer of knowledge
- Informal Interactions: Informal exchanges that occur between individuals working within an organization (unit) that can promote the transfer of knowledge
- Structure/Electronic Resources: The structural and electronic elements of an organization (unit) that facilitate the ability to assess and use knowledge
- Organizational Slack: The cushion of actual or potential resources which allows an organization (unit) to adapt successfully to internal pressures for adjustments or to external pressures for changes
- Human Resources (staffing): Perceived and actual levels of staffing are sufficient
- Time: There is sufficient time available for staff to complete knowledge related work
- Space: There is sufficient work space in the organization for staff to complete knowledge related work.